Welcome to Milestone's Self-Help resources!


Milestone strives to empower all XProtect® users to be as self-sufficient as possible by giving free access to our Self-Help resources. They are designed to make finding answers to questions easy. Our dynamic list of top 20 questions, known issues and system requirements arms you with all the XProtect product information that you need. Milestone also provides end users and partners with an online forum to interact, share tips and develop product knowledge.


So whether you want to find information about recent product releases or simply find more information about the product you already have – Milestone’s Self-Help resources are the place to find it.




Additional support resources

  • Supported Hardware - Milestone supports more than 1,000 IP cameras, encoders and digital video recorders (DVRs) from almost 100 different manufacturers. Check to see if we support your device!


  • Downloads - Download your XProtect software or update your installation with our latest device pack. You can also download system requirements, which are found in the product release notes or try out our beta device packs.


Partners, get more support options

Partners, log in to get free support through our Help-Desk for a wide range of questions and issues, or to get access to Enhanced Support, a paid offering for time-critical issues that gives priority support, committed response times and 24/7 support.


Are you an end user? Please contact your local reseller or system integrator for support.


Additional resources

Partners, please remember to log in to view partner support resources.


Partner Support